Terms and Conditions

1. Introduction

Welcome to the Natural Aurora d.o.o. online store (hereinafter referred to as the “Store”), available at https://opg-kovac-maravic-aurora.com (hereinafter referred to as the “Website”). These terms of use (hereinafter referred to as the “Terms”) govern access to and use of our Website, as well as the purchase of products and services through our online store. By using our Website and purchasing products, you agree to these Terms. If you do not agree with these Terms, please do not use our Website.

2. Definitions

“Customer” means any person who uses our Website or purchases products through it.

“Product” means any item we offer for sale on our Website.

“Store” refers to Natural Aurora d.o.o., headquartered in Croatia.

3. Use of the Website

3.1. The Website is intended solely for personal and non-commercial use. Use of the Website for any unlawful or unauthorized purpose is prohibited.

3.2. Access to the Website may occasionally be unavailable due to technical reasons or maintenance.

4. Registration and Account

4.1. To make a purchase, you may be required to create a user account. You are responsible for maintaining the confidentiality of your login details and passwords and for all activities that occur under your account.

4.2. Please notify us immediately of any unauthorized use of your account or any security breach.

5. Orders and Prices

5.1. All prices on the Website are listed in Croatian Kuna (HRK) and include VAT. Prices are subject to change without prior notice.

5.2. We reserve the right to refuse or cancel an order if the product information is incorrect or in the case of a pricing error.

6. Payment

6.1. Payment can be made through various payment methods listed on our Website.

6.2. Your account will be charged the full amount of the order once the order is confirmed.

7. Delivery

7.1. Products will be delivered to the address you provided when placing your order. Delivery times may vary depending on the availability of the products and the delivery address.

7.2. Delivery costs will be indicated during the ordering process.

8. Returns and Complaints

8.1. Customers have the right to return products within 14 days of receipt, in accordance with the applicable laws of the Republic of Croatia and the EU. Products must be returned in their original condition and packaging.

8.2. To return a product, please contact us via email at opg.aurora@gmail.com for further instructions.

9. Privacy

9.1. We process your personal data in accordance with our Privacy Policy. Please familiarize yourself with our Privacy Policy, which is available on our Website.

10. Liability

10.1. The Store is not responsible for any damage that may occur due to the use or inability to use the Website, including, but not limited to, direct, indirect, incidental, or consequential damage.

11. Changes to the Terms

11.1. We reserve the right to change these Terms at any time. All changes will be published on our Website and will take effect immediately upon publication.

12. Contact

12.1. If you have any questions or suggestions regarding these Terms, please contact us via email at opg.aurora@gmail.com.

13. Governing Law and Jurisdiction

13.1. These Terms are subject to the laws of the Republic of Croatia. Any disputes arising from or in connection with these Terms will be subject to the jurisdiction of the courts of the Republic of Croatia.