Disclaimer: As the owner of an e-commerce store, you are required to publish Terms and Conditions on your website. This document should define your relationship with customers and explain your refund or order cancellation policies. More information about the data that must be disclosed on your e-commerce site can be found in the Electronic Commerce Act here and in this Guide to Conducting Online Trade here. We recommend seeking legal advice and tailoring your Terms and Conditions to best suit the needs of your business.